Sarah Jo’s Beauty Chateau (“we” and “us”) is the operator of (http://SarahJoBeautyChateau.com/) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
How does Sarah Jo’s Beauty Chateau ship items?
We only ship packages United States Postal Service (USPS).
How long does shipping take?
We usually ship your products out once your payment has cleared, which usually takes 5-7 business days (weekends are not business days). As a result of the current Covid-19 Pandemic or high volume of order shipping could take from 10-14 business days. We apologize for the inconvenience and thank you for your patience.
Does Sarah Jo’s Beauty Chateau ship to PO Boxes?
Unfortunately, at this time we do not ship to P.O. Boxes; we only ship to the address provided with the payment method.
Your Package delivery?
Please be aware that orders could arrive in multiple packages.
My Delivery Time Exceeded?
If delivery time has exceeded the forecasted time, please contact us so that we can investigate.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged in Transit?
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales tax has already been applied to the price of the goods as displayed on the website.
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit?
We will process a return and/or exchange replacement as soon as the courier has completed their investigation into the claim. NO REFUNDS.
Process for parcel lost in-transit?
We will process a replacement as soon as the courier investigates and deemed the parcel lost.
For all customer service inquiries, please utilize our contact form.