Sarah Jo’s Beauty Chateau

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    Free Shipping on All Orders Over $100

Returns/Exchange Policy

At Sara Jo’s Beauty Chateau all sales are final. We only accept returns or exchanges on damages items in transit. NO REFUNDS.

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your beauty purchase, we realize there are times that you may need to return or exchange a damaged item in transit.

If you will need to return your product because of damage, please review the information below:

• Returns must be made within 14 days of your receipt date to exchange.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your beautyforreal.com return to:
Sara Jo’s Beauty Chateau
Attn: Returns/Exchanges Dept
P.O. Box 971249
Miami, Fl 33197

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue an exchange until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• Exchanges will be processed within 1-2 weeks after receiving your item.
• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.SaraJosBeautyChateau.com may be accepted for a return.  Please contact customer service with any questions by email at customerservice@sarah-josbeautychateau.com 
Please Note:  Empty containers cannot be accepted for refund.
 
EXCHANGE POLICY

We are happy to exchange any merchandise that is defective, damaged, or unused.  If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on SaraJosBeautyChateau.com only up to 14 days after the original purchase. 
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
• You will be responsible for the return shipping & handling charges, which will not be refunded. 
• Ship your exchange to us via a pre-paid package:

            Sara Jo’s Beauty Chateau
            Attn: Returns/Exchanges Dept
            P.O. Box 971249
            Miami, Fl 33197

Please contact customer service with any questions by email at customerservice@sarahjosbeautychateau.com 
Please Note:  Empty containers cannot be accepted for an exchange.

DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days.  please contact customer service at customerservice@sarahjosbeautychateau.com  and we will respond with the appropriate return and/or exchange instructions.

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