Shipping Policy

Sara Jo’s Beauty Chateau (“we” and “us”) is the operator of (http://SarahJoBeautyChateau.com/) (“Website”). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. How does Sara Jo’s Beauty Chateau ship items? We only ship packages United States Postal Service (USPS). How long does shipping take? We usually ship your products out once your payment has cleared, which usually takes 5-7 business days (weekends are not business days). As a result of the current Covid-19 Pandemic or high volume of order shipping could take from 10-14 business days. We apologize for the inconvenience and thank you for your patience. Does Sara Jo’s Beauty Chateau ship to PO Boxes? Unfortunately, at this time we do not ship to P.O. Boxes; we only ship to the address provided with the payment method. Your Package delivery? Please be aware that orders could arrive in multiple packages. My Delivery Time Exceeded? If delivery time has exceeded the forecasted time, please contact us so that we can investigate. Tracking Notifications? Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Parcels Damaged in Transit? If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps. Sales Tax? Sales tax has already been applied to the price of the goods as displayed on the website. Insurance? Parcels are insured for loss and damage up to the value as stated by the courier. Process for parcel damaged in-transit? We will process a return and/or exchange replacement as soon as the courier has completed their investigation into the claim. NO REFUNDS. Process for parcel lost in-transit? We will process a replacement as soon as the courier investigates and deemed the parcel lost. Customer service? For all customer service inquiries, please utilize our contact form.

At Sara Jo’s Beauty Chateau all sales are final. We only accept returns or exchanges on damages items in transit. NO REFUNDS. We are committed to providing quality products to our customers. While we hope that you are always satisfied with your beauty purchase, we realize there are times that you may need to return or exchange a damaged item in transit. If you will need to return your product because of damage, please review the information below: • Returns must be made within 14 days of your receipt date to exchange. • Merchandise must be in its original, unopened, and unused condition. • We regret that we do not refund original shipping costs with the return. • Please note on the front side of your receipt or packing slip the reason for your return. • Please mail your beautyforreal.com return to: Sara Jo’s Beauty Chateau Attn: Returns/Exchanges Dept P.O. Box 971249 Miami, Fl 33197 • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy). • Please make sure to record your tracking number because we cannot issue an exchange until our office confirms receipt of the returned merchandise. We are not responsible for lost packages. • Exchanges will be processed within 1-2 weeks after receiving your item. • Please do not mail any packages C.O.D., as they will not be accepted. Only items purchased on www.SaraJosBeautyChateau.com may be accepted for a return. Please contact customer service with any questions by email at customerservice@sarah-josbeautychateau.com Please Note: Empty containers cannot be accepted for refund. EXCHANGE POLICY We are happy to exchange any merchandise that is defective, damaged, or unused. If you will need to exchange your product, please review the information below. • We accept exchanges on items purchased on SaraJosBeautyChateau.com only up to 14 days after the original purchase. • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange. • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. • You will be responsible for the return shipping & handling charges, which will not be refunded. • Ship your exchange to us via a pre-paid package: Sara Jo’s Beauty Chateau Attn: Returns/Exchanges Dept P.O. Box 971249 Miami, Fl 33197 Please contact customer service with any questions by email at customerservice@sarahjosbeautychateau.com Please Note: Empty containers cannot be accepted for an exchange. DAMAGED PRODUCTS POLICY If you receive an item that is broken or damaged, you may contact customer service within 14 days for a replacement. Items will not be replaced after 14 days. please contact customer service at customerservice@sarahjosbeautychateau.com and we will respond with the appropriate return and/or exchange instructions.