Frequently Asked Questions

Can I cancel an order after I have made a purchase?
No; unfortunately, all sales are final. So be sure of the purchase before you submit the order.

What if I want to return an item that I purchased?
No; returns are not accepted.

What if the item that I purchased was damaged; can I return or exchange the item?
 We want to ensure the health and safety of our customers and staff. If an item is damaged contact Sarah Jo’s Beauty Chateau and we will provide you further instruction on how we resolve the matter. In addition, Sarah Jo’s Beauty Chateau monitors the frequency of customers exchanges because of damage complaints. Any indication of fraud or misrepresentation your shopping privileges with Sarah Jo’s Beauty Chateau will be suspended.

How does Sarah Jo’s Beauty Chateau resolve fraudulent Chargebacks?
Sarah Jo’s Beauty Chateau goals is to provide an excellent shopping experience; that may not always be the case and customers may request chargeback. We take charge back request very seriously; and we challenge every chargeback. If we believe that any customers are requesting a fraudulent chargeback; your shopping privileges with Sarah Jo’s Beauty Chateau will be suspended.

Why should I create an account with Sarah Jo’s Beauty Chateau?
Setting up an account is a great way to purchase products, save items you want to purchase in the future and track orders. So, go ahead and create a new account and start shopping today.

Does Sarah Jo’s Beauty Chateau ship Internationally?
Sorry; we do not ship Internationally currently.

Where can I purchase Sarah Jo’s Beauty Chateau products?
At this our products can only be purchased SarahJosBeautyChateau.com

Are the products sold on the Sarah Jo’s Beauty Chateau platform tested on animals?
No; Sarah Jo’s Beauty Chateau is an animal-cruelty free company. We do not test our products on animals; nor do we work with manufacturer’s, brand developers or business that conduct any type of testing on animals. We are proud animal lovers.

Sarah Jo’s restocking guidelines?
We restock items every 2- 4 weeks; as soon as we restock if you have a Sarah Jo’s Beauty Chateau account and sign up for notification you will be the first to know.

Demographic Information change request?
Please ensure you keep your address, telephone number and email address up to date. If your order is shipped to the incorrect address, there will be a $2.00 processing fee to change your address. However, we are not responsible for products sent to the wrong address because of the customer providing incorrect information.

What forms of payment does Sarah Jo Beauty Chateau accept?
We accept Mastercard, Visa, Discover, American Express and PayPal. We do not accept returns, exchange, or refunds. All sales are final.

How do I contact Sarah Jo’s Beauty Chateau?
You make contact us utilizing our contact us link; all emails will receive a response within 48 business hours; weekends within 72 business hours.